Refund and Returns Policy

Effective Date: December 19, 2024

At TinoDeviceCar, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy outlines the process for returns, exchanges, and refunds. Please review this policy carefully to ensure a smooth return experience.

1. Returns and Exchanges

  • Eligibility for Returns: You may return most items within 30 days of receiving your order for a full refund or exchange, provided the items are in their original, unused condition, and packaging.

  • Non-returnable Items: Certain items are not eligible for return or exchange, including:

    • Products marked as final sale
    • Opened or used electronic devices or accessories (unless defective)

  • How to Return: To initiate a return, please contact us at info@tinodevicecar.com or call (302) 540-0713. We will provide you with return instructions and a Return Authorization Number (RAN). Returns will not be processed without this number.

2. Refund Process

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Shipping fees are non-refundable, unless the product is defective or we made an error in processing your order.

  • Refund Timeframe: Once your returned item is received and inspected, we will process your refund within 7-10 business days. You will receive an email notification confirming the status of your refund.

3. Shipping and Handling Costs

  • Return Shipping Fees: Customers are responsible for the cost of return shipping unless the item is defective, damaged, or the return is a result of our error.

  • Restocking Fee: A restocking fee of up to 15% may apply to returned items, especially if they are opened or not in their original condition.

4. Defective or Damaged Items

  • Defective Products: If you receive a defective or damaged item, please contact us immediately at info@tinodevicecar.com. We will arrange for a replacement or full refund, including the cost of return shipping.

  • Inspection of Defective Products: All defective items will be thoroughly inspected upon return. If the item is found to be in working condition or the issue was caused by user error, the return may be denied.

5. How to Contact Us for Returns

  • For any questions or to initiate a return, please reach out to our customer service team:

    • Email: info@tinodevicecar.com
    • Phone: (302) 540-0713
    • Address: 864 Alta Loma Dr, South San Francisco, California (CA), 94080

6. Exchanges

  • If you wish to exchange an item for a different size, color, or model, please return the original item as per the above instructions and place a new order for the desired product. The refund for the returned item will be processed as soon as it is received and inspected.

7. Order Cancellations

  • If you wish to cancel an order, please contact us as soon as possible. We can cancel an order before it has been shipped. Once an order has been processed and shipped, it cannot be canceled but can be returned under our normal returns policy.

8. International Returns

  • For international returns, please note that the customer is responsible for return shipping costs, customs duties, and taxes. We recommend using a trackable shipping service to ensure your return is safely received.

9. Changes to the Refund and Returns Policy

  • TinoDeviceCar reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.